Application of Humanistic Ideas in High Quality Nursing Service in Grass-root Hospitals_West China Medical Journal

Authors：

 SHANGJian-ying , LIGui-rong , ZENGXiao-hong , LINJian-qiong , WANGHong

Department of Neurosurgery Mianyang Central Hospital, Mianyang, Sichuan 621000, P. R. China;

Corresponding author：

Keywords：

Humanistic ideas; Grass-root hospitals; High quality nursing care; Satisfaction degree

DOI：

10.7507/1002-0179.20150045

Video：

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Abstract Full text Figures/Tables Video References Cited by

Objective To explore the effect of humanistic ideas applied for high quality nursing service in grass-root hospitals. Methods In the process of high quality nursing service between January 2011 and December 2013, humanistic philosophy was adopted. We provided humanistic nursing care for the patients, and humanistic management and care for doctors and nurses. Then, we used self-made questionnaire to do survey on the satisfaction degree in 1 200 patients, 500 nurses and 100 doctors in a third-grade class-A hospital. Results Through the application of humanistic management idea, the satisfaction degree of all patients, nurses and doctors was significantly raised. Conclusion Humanistic concept applied in high quality nursing service inspires the enthusiasm and activity of nurses, promotes their nursing mode, and raise the nursing quality, which satisfies all the patients nurses and doctors.

Citation： SHANGJian-ying, LIGui-rong, ZENGXiao-hong, LINJian-qiong, WANGHong. Application of Humanistic Ideas in High Quality Nursing Service in Grass-root Hospitals. West China Medical Journal, 2015, 30(1): 119-122. doi: 10.7507/1002-0179.20150045 Copy

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1. 中华人民共和国国家卫生和计划生育委员会. 2011年推广优质护理服务工作方案[EB/OL]. (2011-03-23)[2013-11-01]. http://www.moh.gov.cn/mohyzs/s3593/201103/51078.shtml.
2. 中华人民共和国国家卫生和计划生育委员会. 2012年推广优质护理服务工作方案[EB/OL]. (2012-04-19)[2013-11-01]. http://www.moh.gov.cn/mohyzs/s3593/201103/51078.shtml.
3. 刘启华, 王玉玲, 郑宜萍.以人为本的理念在护士长管理中的应用[J].中华护理杂志, 2006, 41(1):57-58.
4. 陈梅.人本管理思想在护理管理中的应用[J].天津护理, 2005, 13(1):39-40.
5. 张红, 贾琦, 姚荷英.护理文化概念及建设的研究进展[J].护理管理杂志, 2010, 10(9):646-648.
6. 张文丽, 刘英菊.如何提高护士长的管理水平[J].中国社区医师:综合版, 2005, 15(15):97.
7. 何晓俐, 赵淑珍, 张会君.门诊病人的就诊需求分析[J].华西医学, 2008, 23(1):157-158.
8. 董春香.人性化优质护理在神经外科的临床应用[J].中国卫生产业, 2012, 30(30):40.
9. 于德香, 路永涛, 张宝林, 等.培育医院价值理念的实践与探讨[J].中国医院管理, 2010, 30(8):61.
10. 居福美.在开展优质护理服务中对护士自身满意度调查分析[J].护理管理杂志, 2011, 11(11):777-778, 822.
11. 陆红, 姚健, 张敬平, 等.浅议医疗卫生机构组织文化建设的路径选择[J].中国医院管理, 2012, 32(11):82-83.

West China Medical Journal

Application of Humanistic Ideas in High Quality Nursing Service in Grass-root Hospitals

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