Establishment and implementation of nursing quality control mode based on nurse satisfaction_West China Medical Journal

Authors：

XULiangying ,  LAIJing , YANJuan

Nursing Department, the First People’s Hospital of Longquanyi, Chengdu, Sichuan 610100, P. R. China;

Corresponding author：

LAIJing, Email: 1905152994@qq.com

Keywords：

High-quality nursing service; Nurse satisfaction; Nursing quality mode

DOI：

10.7507/1002-0179.201509034

Video：

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Abstract Full text Figures/Tables Video References Cited by

Objective To explore the application effects of nursing quality control mode based on nurse satisfaction. Methods A total of 226 nurses in 12 nursing units were selected from December 2013 to June in 2014 as the study subjects. Then, we compared the nurse satisfaction, patient satisfaction, and the effect of nursing quality control before and after the implementation of quality control mode in which nurses participated actively. Results After a half-year practice of nursing quality mode, all the investigation items of the project were significantly different from those before the mode application (P>0.05), except Q1, Q2, Q8, and Q10 in the nurse satisfaction questionnaire, q1, q2, q3, q4, and q14 in the patient satisfaction questionnaire, and quality of emergency management in the nursing quality control section. Conclusion Application of nursing quality control mode can fully mobilize the enthusiasm of nurses, improve nurse satisfaction and the effect of nursing quality management, which has a high value of application in clinical nursing management.

Citation： XuLiangying, LaiJing, YanJuan. Establishment and implementation of nursing quality control mode based on nurse satisfaction. West China Medical Journal, 2017, 32(1): 90-94. doi: 10.7507/1002-0179.201509034 Copy

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9.	马斯库•自金汉, 科特•科夫曼. 首先要打破一切常规. 鲍世修, 译. 北京: 中国青年出版社, 2002: 11-12.
10.	王玉玲, 孙秀杰. 关于开展 “优质护理服务 ”的实践. 护理管理杂志, 10(9): 612-614.
11.	陶莲德. 聘用护士职业生涯管理对工作满意度的影响. 护士进修杂志, 2011, 26(12): 1075-1077.
12.	Kettinger GJ, Davit JS. Self-image and job sat isfaction in varied settings. Nurs Manage, 1988, 19(12): 50-56.
13.	王书会, 于子旭, 邓钰, 等. 护士工作满意度相关因素的调查与分析. 解放军护理杂志, 2009, 26(3): 16-19.
14.	Pj JJ, Kutash M, Cobb S. The relationship betwa hospital setting. J Nurs Manag, 2011, 19(6): 714-720.
15.	沈春玲, 沈冬玲, 佟香艳. TBAC 授权控制模型在内科护理管理中的应用. 护理学杂志, 2009, 24(5): 20-21.

1. 潘绍山, 孙方敏, 黄始振. 现代护理管理学. 北京: 科学技术文献出版社, 2000: 201-212.
2. 刘春香, 熊靖, 陆美妮, 等. 护理质量控制中的难点及对策. 护士进修杂志, 2011, 26(23): 2156-2157.
3. 中华人民共和国卫生部. 卫生部办公厅关于印发《2010年“优质护理服务示范工程”活动方案》的通知. (2010-01-22)[2010-01-26]. http://www.nhfpc.gov.cn/mohyzs/s7659/201001/45756.shtml.
4. 唐吉荣, 张雪岚, 陈毅怡. 影响护士工作满意度的相关因素分析. 护理研究, 2007, 21(17): 1532-1533.
5. 刘经纬, 李虹, 王志农. 优质护理示范病区护士工作满意度调查分析. 护理学杂志, 2011, 26(12): 8-10.
6. 程惠玲, 黄行芝. “四位一体 ”循环模式在护理质量管理中的应用护理研究. 护理研究, 2015, 11(29): 3938-3940.
7. 谭小红, 潘建平. 护士长分级培训管理的方法与效果. 华西医学, 2015, 30(9): 1761-1764.
8. 尚建英, 李桂蓉. 人本理念在基层医院优质护理服务中的应用. 华西医学, 2015, 30(1): 119-122.
9. 马斯库•自金汉, 科特•科夫曼. 首先要打破一切常规. 鲍世修, 译. 北京: 中国青年出版社, 2002: 11-12.
10. 王玉玲, 孙秀杰. 关于开展 “优质护理服务 ”的实践. 护理管理杂志, 10(9): 612-614.
11. 陶莲德. 聘用护士职业生涯管理对工作满意度的影响. 护士进修杂志, 2011, 26(12): 1075-1077.
12. Kettinger GJ, Davit JS. Self-image and job sat isfaction in varied settings. Nurs Manage, 1988, 19(12): 50-56.
13. 王书会, 于子旭, 邓钰, 等. 护士工作满意度相关因素的调查与分析. 解放军护理杂志, 2009, 26(3): 16-19.
14. Pj JJ, Kutash M, Cobb S. The relationship betwa hospital setting. J Nurs Manag, 2011, 19(6): 714-720.
15. 沈春玲, 沈冬玲, 佟香艳. TBAC 授权控制模型在内科护理管理中的应用. 护理学杂志, 2009, 24(5): 20-21.

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