Study on the Effect of Doctor-nurse-patient Communication Area in the Surgical Ward_West China Medical Journal

Authors：

 WenYue ,  YinYiqiong , LiuChunjuan , LaiYunyun

Department of Gastrointestinal Surgery, West China Hospital, Sichuan University, Chengdu, Sichuan 610041, P. R. China;

Corresponding author：

YinYiqiong, Email: yiqiong489@163.com

Keywords：

Doctor-nurse-patient communication area; Surgical ward; Effect

DOI：

10.7507/1002-0179.201600481

Video：

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Abstract Full text Figures/Tables Video References Cited by

Objective To explore the effect of doctor-nurse-patient communication area established in the ward. Methods Before (July to September 2013) and three months after (October to December 2013) the establishment of doctor-nurse-patient communication area, 30 doctors, 30 nurses and 216 patients or their family members were respectively investigated by questionnaires and interviews, and the data were collected and compared by t test. Results Thirty questionnaires for doctors, 30 for nurses and 216 for patients or their family members were issued before and after the establishment of doctor-nurse-patient communication area. The response rate for the questionnaires was 100%. After the implementation of doctor-nurse-patient communication area, the satisfaction of patients' family members, nurses' awareness of the patients' condition and implementation of health education were significantly higher than those before the implementation (P < 0.05). Conclusion The doctor-nurse-patient communication area established in the surgical ward can promote the trust between the patients and medical staff, create a good atmosphere to understand the needs of patients, meet patients' demand as far as possible and improve communication ability of medical staff, which makes doctors, nurses and patients more satisfied.

Citation： WenYue, YinYiqiong, LiuChunjuan, LaiYunyun. Study on the Effect of Doctor-nurse-patient Communication Area in the Surgical Ward. West China Medical Journal, 2016, 31(10): 1752-1754. doi: 10.7507/1002-0179.201600481 Copy

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1. 匡洪宇, 邹伟, 段鹏, 等.加强实习医师医护患沟通能力培养的探讨[J].医学教育探索, 2007, 6(2): 154-176.
2. 张金枝.加强护患沟通在防范医疗纠纷中的作用[J].中国实用神经疾病杂志, 2009, 12(6): 75.
3. 徐群燕, 应立英, 王惠琴.医生和护士对医护关系评价的差异性调查[J].护理学杂志, 2006, 21(22): 9-11.
4. 刘晓枫.护患沟通"度"的把握及对策[J].中国中医药现代远程教育, 2010, 8(11): 183.
5. 王文秀, 张艳媛, 张秀英, 等. PDCA循环在护理管理中的应用进展[J].中华现代护理杂志, 2015, 21(3): 370-372.
6. 王金玉, 李琼颖, 沈敏, 等. PDCA管理模式提高临床护士工作满意度的效果[J].解放军护理杂志, 2014(20): 56-59.
7. Manojlovich M, Decicco B. Healthy work environments, nurse-physician communication, and patients' outcomes[J]. Am J Crit Care, 2007, 16(6): 536-543.
8. Gurses AP, Carayon P. Performance obstacles of intensive care nurses[J]. Nurs Res, 2007, 56(3): 185-194.
9. 李付华.加强医护患沟通防范医疗纠纷[J].中国实用神经疾病杂志, 2010, 13(1): 81-83.
10. 邢秀华, 汪秀江.护理工作中应注意的细节问题[J].齐鲁护理杂志, 2006, 12(7): 679.
11. 吴国豪.重视合并心血管疾病的普通外科病人围术期处理[J].中国实用外科杂志, 2008, 28(2): 81-83.
12. 中国医院协会.患者安全目标手册: 2008年[M].北京:科学技术文献出版社, 2008: 37-51.
13. 侯晓婷, 徐征, 周玉洁, 等.结直肠癌住院患者参与手术治疗决策的现况研究[J].中华护理杂志, 2014, 49(5): 526-529.
14. 张会芝, 卢杰, 骆金凯, 等.开展优质护理服务转变护理工作模式[J].中国护理管理, 2010, 10(4): 29-31.
15. 颜霞, 张素, 孟春英, 等.沟通技巧对护理质量的影响[J].中华护理杂志, 1998, 33(6): 366-367.

West China Medical Journal

Study on the Effect of Doctor-nurse-patient Communication Area in the Surgical Ward

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