Research on the application effect of information construction of the hospital admission service center based on improving patients’ medical experience_West China Medical Journal

Authors：

XIANG Lüna ¹ , HU Xiaolan ¹ , HE Zishan ¹ , LEI Hong ² ,  MA Li ¹

1. Department of Out-patient, West China Hospital, Sichuan University, Chengdu, Sichuan, 610041, P. R. China;
2. Center of Health Management, the First People’ Hospital of Longquanyi District, Chengdu, Sichuan, 610000, P. R. China;

Corresponding author：

MA Li, Email: 1004500237@qq.com

Keywords：

Admission service center; information construction; medical experience

DOI：

10.7507/1002-0179.202303194

Video：

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Objective To construct an information hospital service system and discuss the application effect of information construction in the hospital service center. Methods Patients admitted to West China Hospital of Sichuan University between June 2022 and January 2023 were selected. We innovatively practiced intelligent safety gate, self-appointment admission registration, pre-hospital examination and advance migration, pre-hospital health education, an age-appropriate transformation of information service, and other information service measures to investigate the medical experience of patients, and compared patients’ satisfaction with medical treatment under four admission management methods (Huayitong APP, WeChat, self-service machine, and manual management). Results A total of 1452 patients were surveyed. The overall satisfaction score for medical treatment of patients was (4.98±0.04) points. Among them, Huayitong APP was (4.99±0.03) points, WeChat was (4.98±0.13) points, self-service machine was (4.97±0.05) points, and manual treatment was (4.92±0.11) points. There was a statistically significant difference between groups in overall satisfaction with different admission procedures (F=68.582, P<0.001). Since the information construction of the hospital admission service center was carried out, the average time of admission was (12.4±2.3) minutes, and 89.4% (1 298/1 452) of patients thought the time of admission was ideal. Conclusions The information construction of a hospital admission service center can effectively improve patients’ medical experience and enhance patient satisfaction. In the future, it is necessary to explore the influencing factors of patients’ satisfaction with information construction, and constantly improve and upgrade the information construction of hospital admission service centers.

Citation： XIANG Lüna, HU Xiaolan, HE Zishan, LEI Hong, MA Li. Research on the application effect of information construction of the hospital admission service center based on improving patients’ medical experience. West China Medical Journal, 2023, 38(8): 1225-1230. doi: 10.7507/1002-0179.202303194 Copy

1.	王琳琳, 冯威, 黄剑韬, 等. 基于信息化医疗系统的智慧医疗 APP 应用设计与思考. 中国数字医学, 2019, 14(2): 113-116.
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11.	李寅翠, 刘云. 全膝关节置换患者三联预康复的研究进展. 护理与康复, 2020, 19(5): 28-31.
12.	陈佳萍, 施晓兰, 李鹤. 胰腺癌患者术前预康复的研究进展. 现代临床护理, 2022, 21(3): 72-78.
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17.	Hribar MR, Huang AE, Goldstein IH, et al. Data-driven scheduling for improving patient efficiency in ophthalmology clinics. Ophthalmology, 2019, 126(3): 347-354.
18.	余开焕, 余红松, 马鹏. 医院信息化建设有利于改善医患关系. 中国数字医学, 2014, 9(11): 106-108.

1. 王琳琳, 冯威, 黄剑韬, 等. 基于信息化医疗系统的智慧医疗 APP 应用设计与思考. 中国数字医学, 2019, 14(2): 113-116.
2. 王秋霞, 刘利, 杜晓莉. 美国医疗信息化建设特点及其经验启示. 卫生经济研究, 2019, 36(12): 50-52.
3. 王为光. 在医疗保险信息化建设中应用大数据分析的研究. 计算机测量与控制, 2020, 28(5): 160-164.
4. 邬家鹏. 医疗档案信息化建设的几点思考. 兰台世界, 2016(13): 14-16.
5. 刘涛, 靳永爱. 人口流动视角下的中国新冠疫情扩散时空动态——传统数据和大数据的对比研究. 人口研究, 2020, 44(5): 44-59.
6. 陈启岳, 沈亮, 陈灿达, 等. 大型综合医院入院服务中心的信息化建设实践与应用创新. 中国数字医学, 2021, 16(2): 89-92.
7. 余江, 陈学涛, 张玲, 等. 基于微信公众平台提升入院服务效能的实践与思考. 中国数字医学, 2020, 15(7): 57-59.
8. 刘子嘉, 黄宇光. “三联预康复”: ERAS 的术前优化. 医学与哲学, 2017, 38(6): 12-14.
9. 曾妃, 兰美娟, 梁江淑渊, 等. 25 例肺移植患者术前预康复的护理. 中华护理杂志, 2022, 57(17): 2080-2084.
10. 陈曼, 金林, 吴明珑, 等. 老年全髋关节置换患者的术前预康复. 护理学杂志, 2022, 37(14): 90-93.
11. 李寅翠, 刘云. 全膝关节置换患者三联预康复的研究进展. 护理与康复, 2020, 19(5): 28-31.
12. 陈佳萍, 施晓兰, 李鹤. 胰腺癌患者术前预康复的研究进展. 现代临床护理, 2022, 21(3): 72-78.
13. 朱峰, 龚剑峰. 预康复在腹部外科中的价值. 腹部外科, 2021, 34(1): 10-13, 17.
14. Prentice JC, Davies ML, Pizer SD. Which outpatient wait-time measures are related to patient satisfaction?. Am J Med Qual, 2014, 29(3): 227-235.
15. Goldstein IH, Hribar MR, Read-Brown S, et al. Association of the presence of trainees with outpatient appointment times in an ophthalmology clinic. JAMA Ophthalmol, 2018, 136(1): 20-26.
16. Hsiang WR, Lukasiewicz A, Gentry M, et al. Medicaid patients have greater difficulty scheduling health care appointments compared with private insurance patients: a meta-analysis. Inquiry, 2019, 56: 46958019838118.
17. Hribar MR, Huang AE, Goldstein IH, et al. Data-driven scheduling for improving patient efficiency in ophthalmology clinics. Ophthalmology, 2019, 126(3): 347-354.
18. 余开焕, 余红松, 马鹏. 医院信息化建设有利于改善医患关系. 中国数字医学, 2014, 9(11): 106-108.

West China Medical Journal

Research on the application effect of information construction of the hospital admission service center based on improving patients’ medical experience

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