Objective To explore the construction and application of a new follow-up visit model in the context of Internet hospital consultation, aiming to create a novel follow-up visit model that integrates precise identification of follow-up patients, messages of follow-up reminders, online free follow-up visits, and promotional activities. Methods Satisfaction surveys were conducted among outpatient patients and doctors at Jintang County First People’s Hospital from July 2023 to June 2024. Patients and doctors were divided into two groups based on whether the online free follow-up visit program had been implemented: the pre-implementation group (July to December 2023) and the post-implementation group (January to June 2024). The satisfaction levels of patients and doctors before and after the implementation were compared and analyzed. Results A total of 17 831 patient visits and 801 doctor visits were included. Since its launch, WeChat messages had been pushed to all outpatient patients, and both WeChat and SMS messages had been pushed to patients in surgical departments. The average waiting time for outpatient visits in January-June 2024 was shortened by 2 minutes compared with the same period last year (January-June 2023). The hospital’s Case Mix Index increased by 3.7%, and the surgical volume increased by 7.5%. After the launch of the Internet hospital, both patient and doctor satisfaction improved. Conclusion The new follow-up visit model of the Internet hospital represents an important initiative in the digital transformation of hospitals and holds value and significance for promotion in more county-level medical institutions.
Citation：
LEI Yuqian, WU Yuxiang, LI Rongmei, ZENG Zhongyue, WU Yongkang. Construction and application of a new follow-up visit model based on the Internet hospital consultation. West China Medical Journal, 2024, 39(12): 1933-1937. doi: 10.7507/1002-0179.202405152
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Copyright © the editorial department of West China Medical Journal of West China Medical Publisher. All rights reserved
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王毅豪, 彭红, 宓林晖, 等. 采用掌上医院的肺结节患者复诊流程. 微型电脑应用, 2023, 39(4): 21-23.
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杨朝玉, 张沛, 孙震, 等. 线上医疗服务在优化门诊就诊流程中的应用分析. 中国数字医学, 2020, 15(10): 114-116.
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柏鸿凌, 董枫. 三甲专科医院智慧门诊优化实践与思考. 中国医院院长, 2021, 17(2): 88-90.
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张瑜, 田杨, 冯佳佳, 等. 中国“互联网+中医医疗”现状评估与发展专家建议. 医学新知, 2024, 34(5): 481-486.
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- 1. 国家卫生健康委, 国家中医药局. 关于开展改善就医感受提升患者体验主题活动的通知. 中华人民共和国国家卫生健康委员会公报, 2023(5): 3-7.
- 2. 四川省卫生健康委员会, 四川省中医药管理局. 四川省改善就医感受提升患者体验主题活动实施方案(2023—2025 年). 四川省卫生健康委员会, 2023.
- 3. 丁涛. 互联网医院线上线下一体化的内涵及实现路径研究. 卫生经济研究, 2022, 39(2): 29-31.
- 4. 杨素素, 孙庆, 陈志伟. 分析患者复诊预约在门诊医疗服务流程管理中的应用. 婚育与健康, 2023, 29(15): 187-189.
- 5. 王耀炜, 冯彬, 王培法, 等. 多业务场景信息收发平台构建. 解放军医院管理杂志, 2020, 27(11): 1022-1025.
- 6. 翟运开, 刘新然, 赵杰. 感知价值对远程医疗患者满意度和忠诚度的影响研究. 中国医院管理, 2020, 40(1): 42-45.
- 7. 樊晓鸣, 张红卫, 杨骅. 患者复诊预约在门诊医疗服务流程管理中应用的分析. 中国医院, 2009, 13(2): 32-35.
- 8. 王毅豪, 彭红, 宓林晖, 等. 采用掌上医院的肺结节患者复诊流程. 微型电脑应用, 2023, 39(4): 21-23.
- 9. 杨朝玉, 张沛, 孙震, 等. 线上医疗服务在优化门诊就诊流程中的应用分析. 中国数字医学, 2020, 15(10): 114-116.
- 10. 柏鸿凌, 董枫. 三甲专科医院智慧门诊优化实践与思考. 中国医院院长, 2021, 17(2): 88-90.
- 11. 张瑜, 田杨, 冯佳佳, 等. 中国“互联网+中医医疗”现状评估与发展专家建议. 医学新知, 2024, 34(5): 481-486.
