Effects of Disease Classification Early Warning System on Operation Quality of Health Examination Center_Chinese Journal of Evidence-Based Medicine

Authors：

 CHEN Beibei ¹ , ZENG Li ² , ZHANG Yang ³ , HU Xiaoyu ³

1. Department of Operation Management, West China Hospital, Sichuan University, Chengdu 610041, China;2. Hearth Examination Center, West China Hospital, Sichuan University, Chengdu 610041, China; 3. Department of Infectious Diseases, Affiliated Hospital of Chengdu Traditional Chinese Medicine University, Chengdu 610072, China;

Corresponding author：

CHEN Beibei, Email: beibei_chen@mcwcums.com

Keywords：

Patient satisfaction; PSQ-18; Scale; Disease classification early warning; Hearth examination center; Operation quality

DOI：

10.7507/1672-2531.20120067

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Objective 　Based on the PSQ-18 scale, to evaluate the effects of disease classification early warning system (DCEWS) on operation quality of health examination center (HEC). Methods 　By means of the comparable and retrospective cohort study methods, using “PSQ-18” of American Rand Corporation as a tool, taking the date when HEC implemented DCEWS as node, and adopting statistic software for random sampling, it was divided into two groups: the traditional group (before implementing DCEWS, n=475) and the early warning group (after implementing DCEWS, n=473). The PSQ-18 scale scores of both groups were analyzed so as to assess the effects of DCEWS on HEC. Results 　Such factors as sex, age, education level and family average monthly income had certain effects on the score of PSQ-18, but there was no significant difference between the two groups (P gt;0.05); in the following 4 dimensions as the ways of interpersonal communication, degree of doctor-patient communication, convenience degree and the overall satisfaction of patients, the PSQ-18 scores of the traditional group and the early warning group were 4.0±0.92/4.2±0.97, 3.8±0.94/4.0±0.96, 4.4±0.60/4.6±0.6, 4.2±0.87/4.4±0.94, respectively, with significant differences (all P lt;0.05).
Conclusion 　The implementation of “Disease classification early waning system” can significantly increase the “patient satisfaction” of health examinees, and can significantly improve the operation quality of health examination center.

Citation： CHEN Beibei,ZENG Li,ZHANG Yang,HU Xiaoyu. Effects of Disease Classification Early Warning System on Operation Quality of Health Examination Center. Chinese Journal of Evidence-Based Medicine, 2012, 12(4): 413-419. doi: 10.7507/1672-2531.20120067 Copy

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2.	马晓慧, 王鲲, 王培军, 等. 患者满意度调查管理的优化及其价值. 中国医学伦理学, 2011, 24(3): 360-361, 369.
3.	韩水芳, 周宜筠, 翁湘, 等. 门诊患者满意度调查分析. 中国卫生事业管理, 2011, (10): 743-745.
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11.	詹幼芳, 韦玉成. 病人满意度及影响因素研究. 中国公共卫生, 2000, 16(6): 555-556.
12.	陈平雁, Chit-Ming Wong, 区燕萍, 等. 综合医院病人满意度量表研制初报. 中国医院管理, 1999, 19(2): 15-18.
13.	李建刚, 杨震, 孟馥, 等. 患者满意度及其测评工具研究综述. 现代医院管理, 2010, (6): 4-7.
14.	袁欣, 张雪梅, 蒋德川. 医院患者满意度调查的现状与思考. 医学与社会, 2010, 23(8): 51-52, 57.
15.	胡善菊, 王建伟, 郭继志, 等. 国内患者满意度评估中存在的问题剖析. 中国社会医学杂志, 2008, 25(6): 324-326.
16.	叶建华, 冯占春, 何莎莎. 病人个人特征对门诊服务满意度的影响. 医学与社会, 2009, 7(2): 34-35, 45.
17.	林盛, 刘金兰, 宋文俊. 门诊患者满意度影响因素研究. 中华医院管理杂志, 2006, 22(10): 683-684.
18.	韩春艳, 樊宏, 严小红, 等. 深圳市医院不同就医类型患者满意度及其影响因素. 医学与社会, 2009, 22(12): 41-42.

1. Pascoe GC. Patient satisfaction in primary health care: a literature review and analysis. Evaluation and Program Planning, 1983, 6(3-4): 185-210.
2. 马晓慧, 王鲲, 王培军, 等. 患者满意度调查管理的优化及其价值. 中国医学伦理学, 2011, 24(3): 360-361, 369.
3. 韩水芳, 周宜筠, 翁湘, 等. 门诊患者满意度调查分析. 中国卫生事业管理, 2011, (10): 743-745.
4. Ware JE Jr, Davies-Avery A, Stewart AL. The measurement and meaning of patient satisfaction. Health Med Care Serv Rev, 1978, 1(1): 1, 3-15.
5. 杨俭英. 我院患者满意度调查的信度分析. 中国医院管理, 2004, 24(11): 55-56.
6. 宋勇, 贺少雄. 患者满意度评价浅析. 中华医院管理杂志, 2005, 21(7): 450.
7. Evrin NE. Does patient satisfaction contribute to nursing care quality? NursAdm, 2006, 36(3): 126-130.
8. 张琼文, 万晓莉, 刘颖, 等. 病人参与临床决策现状调查与分析. 中国循证医学杂志, 2010, 10(1): 10-13.
9. 陈忠菊. 试述成本控制在医院经营中的应用. 经济研究导刊, 2009, 5(22): 78-79.
10. 张家钧, 胡健, 肖昶明, 等. 医院住院病人满意度的模糊综合评价. 中国医院统计, 1997, 4(4): 209-212.
11. 詹幼芳, 韦玉成. 病人满意度及影响因素研究. 中国公共卫生, 2000, 16(6): 555-556.
12. 陈平雁, Chit-Ming Wong, 区燕萍, 等. 综合医院病人满意度量表研制初报. 中国医院管理, 1999, 19(2): 15-18.
13. 李建刚, 杨震, 孟馥, 等. 患者满意度及其测评工具研究综述. 现代医院管理, 2010, (6): 4-7.
14. 袁欣, 张雪梅, 蒋德川. 医院患者满意度调查的现状与思考. 医学与社会, 2010, 23(8): 51-52, 57.
15. 胡善菊, 王建伟, 郭继志, 等. 国内患者满意度评估中存在的问题剖析. 中国社会医学杂志, 2008, 25(6): 324-326.
16. 叶建华, 冯占春, 何莎莎. 病人个人特征对门诊服务满意度的影响. 医学与社会, 2009, 7(2): 34-35, 45.
17. 林盛, 刘金兰, 宋文俊. 门诊患者满意度影响因素研究. 中华医院管理杂志, 2006, 22(10): 683-684.
18. 韩春艳, 樊宏, 严小红, 等. 深圳市医院不同就医类型患者满意度及其影响因素. 医学与社会, 2009, 22(12): 41-42.

Chinese Journal of Evidence-Based Medicine

Effects of Disease Classification Early Warning System on Operation Quality of Health Examination Center

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