Survey on Influencing Factors of Doctor-patient Relationship_Chinese Journal of Evidence-Based Medicine

Authors：

ZHOU Liang ,  ZHOU Ruimin

West China Hospital, Sichuan University, Chengdu 610041, China;

Corresponding author：

ZHOU Ruimin, Email: zhourm009@163.com

Keywords：

Hospital-patient relationship; Hospital management; Questionnaire

Video：

Export PDF Favorites Scan Get Citation

Abstract Full text Figures/Tables Video References Cited by

Objective　 To explore the factors which influence the doctor-patient relationship and to provide evidence to help decision makers improve hospital management and construct a harmonious doctor-patient relationship.
Methods　 Discharged patients of West China Hospital from 2003-2006 were randomly selected and asked to complete a specially designed questionnaire.
Results　 In total, 8 000 questionnaires were distributed and 2 526 were returned. The retrieval rate was 31.57%. The responses showed that non-medical factors have became the main factors affecting the doctor-patient relationship (91.8%). Other important factors included medical cost (21.5%) and doctor-patient communication (11.51%).
Conclusion　 We should boost hospital management level, train non-medical staff, save costs and improve doctor-patient communication.

Citation： ZHOU Liang,ZHOU Ruimin. Survey on Influencing Factors of Doctor-patient Relationship. Chinese Journal of Evidence-Based Medicine, 2007, 07(11): 778-781. doi: Copy

1.	Wang CQ. The application of evidence-based medicine in the construction of harmonious doctor-patient ralationship. Medicine And Pjilosophy (Humanistic & Social Medicine Edition), 2006, 27(12): 24-25.
2.	Ji JS. The analyse of patient complain for 368 cases. Chinese Journal of Hospital Administration, 1999, 15(1): 47-48.
3.	Xu YH, Zhu LZ. Rebuilding doctor-patient trust in the case of unbalanced grasp of information. Chinese Journal of Hospital Administration, 2004, 20(3): 167-169.
4.	Li PF, Wang DH, Zheng JH. Price controls of health service and the system of underpaid doctors compensated by the excessive medical expense. South Economic, 2006, 8: 68-76.
5.	Tian FM, Han CG, Fu MF, et al. Several impairing factors and countermeasures on the harmonious doctor-patient relation. Chinese Hospital Management, 2006, 26(12): 82-84.
6.	Song H, Song LT, Huang T, et al. Multidimensional reflections on the current situation of the physician-patient relationship. Chinese Journal of Hospital Administration, 2003, 19(9): 517-519.
7.	Liu GX, Zhao WY. Dialectic research for harmonious doctor-patient relationship. Chinese Journal of Hospital Administration, 2005, 21(7): 502.
8.	王长青. 循证医学在构建和谐医患关系中的应用, 医学与哲学 (人文社会医学版), 2006, 27(12): 24-25.
9.	Prim I, Pras B. “Friendly” complaining behaviors: toward a ralational approach. Journal of Market Focused Management, 1999, (3): 333-352.
10.	Marquis M, Filiatrault P. Understanding complaining responses through consumers’ self-consciousness dispostion. Psychology & Marketing, 2002, 19(3): 267-292.
11.	姬军生. 368例病人投诉情况分析. 中华医院管理杂志, 1999, 15(1): 47-48.
12.	徐渊洪, 朱亮真. 信息不对称下医患信任的重构. 中华医院管理杂志, 2004, 20(3): 167-169.
13.	李鹏飞, 汪德华, 郑江淮. 医疗服务价格管制与“以药养医”, 南方经济, 2006, 8: 68-76.
14.	田滏明, 韩晨光, 付茂峰, 等. 医患关系的影响因素与对策, 中国医院管理, 2006, 26(12): 82-84.
15.	宋华, 宋兰堂, 黄涛, 等. 对医患关系现状的多维思考. 中华医院管理杂志, 2003, 19(9): 517-519.
16.	刘国祥, 赵万一. 构建和谐医患关系的辩证思考. 中华医院管理杂志, 2005, 21(7): 502.
17.	Shostack GL. Planning The Service Encounter. In: Czepiel Ja, Solomon Mr, Surprenant CF, et al. The Service Encounter. Lexington, MA: Lexington Books, 1985. 243-254.

1. Wang CQ. The application of evidence-based medicine in the construction of harmonious doctor-patient ralationship. Medicine And Pjilosophy (Humanistic & Social Medicine Edition), 2006, 27(12): 24-25.
2. Ji JS. The analyse of patient complain for 368 cases. Chinese Journal of Hospital Administration, 1999, 15(1): 47-48.
3. Xu YH, Zhu LZ. Rebuilding doctor-patient trust in the case of unbalanced grasp of information. Chinese Journal of Hospital Administration, 2004, 20(3): 167-169.
4. Li PF, Wang DH, Zheng JH. Price controls of health service and the system of underpaid doctors compensated by the excessive medical expense. South Economic, 2006, 8: 68-76.
5. Tian FM, Han CG, Fu MF, et al. Several impairing factors and countermeasures on the harmonious doctor-patient relation. Chinese Hospital Management, 2006, 26(12): 82-84.
6. Song H, Song LT, Huang T, et al. Multidimensional reflections on the current situation of the physician-patient relationship. Chinese Journal of Hospital Administration, 2003, 19(9): 517-519.
7. Liu GX, Zhao WY. Dialectic research for harmonious doctor-patient relationship. Chinese Journal of Hospital Administration, 2005, 21(7): 502.
8. 王长青. 循证医学在构建和谐医患关系中的应用, 医学与哲学 (人文社会医学版), 2006, 27(12): 24-25.
9. Prim I, Pras B. “Friendly” complaining behaviors: toward a ralational approach. Journal of Market Focused Management, 1999, (3): 333-352.
10. Marquis M, Filiatrault P. Understanding complaining responses through consumers’ self-consciousness dispostion. Psychology & Marketing, 2002, 19(3): 267-292.
11. 姬军生. 368例病人投诉情况分析. 中华医院管理杂志, 1999, 15(1): 47-48.
12. 徐渊洪, 朱亮真. 信息不对称下医患信任的重构. 中华医院管理杂志, 2004, 20(3): 167-169.
13. 李鹏飞, 汪德华, 郑江淮. 医疗服务价格管制与“以药养医”, 南方经济, 2006, 8: 68-76.
14. 田滏明, 韩晨光, 付茂峰, 等. 医患关系的影响因素与对策, 中国医院管理, 2006, 26(12): 82-84.
15. 宋华, 宋兰堂, 黄涛, 等. 对医患关系现状的多维思考. 中华医院管理杂志, 2003, 19(9): 517-519.
16. 刘国祥, 赵万一. 构建和谐医患关系的辩证思考. 中华医院管理杂志, 2005, 21(7): 502.
17. Shostack GL. Planning The Service Encounter. In: Czepiel Ja, Solomon Mr, Surprenant CF, et al. The Service Encounter. Lexington, MA: Lexington Books, 1985. 243-254.

Chinese Journal of Evidence-Based Medicine

Survey on Influencing Factors of Doctor-patient Relationship

Abstract Full text Figures/Tables Video References Cited by

Format

Content