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find Keyword "流程再造" 4 results
  • 鼻内镜检查室工作流程再造及效果评价

    目的 对鼻内镜检查室流程再造的措施及效果进行总结交流。 方法 2010年10月起,科室成立流程改造小组,剖析原检查流程中存在的不合理、不恰当环节,对检查环境、仪器更新、人员配备、工作模式等方面进行流程的重新设计和改造,并对流程改造后的工作量、就诊秩序、患者满意度与改造前同期指标进行比较。 结果 流程再造后鼻内镜室8个月总检查人数5 187例次,较改造前的3 436例次明显上升;患者之间的纠纷减少,就诊秩序明显改善;患者满意度明显提高。 结论 工作流程再造提高了鼻内镜检查的工作效率和患者满意度,增强了对鼻腔、鼻窦患者的术腔处理能力,更好地满足了患者的需求。

    Release date:2016-09-08 09:17 Export PDF Favorites Scan
  • Application of Project Management in West China Hospital of Sichuan University

    The advanced management is the foundation of the long-term development of hospital. How to break the barriers between institutions, explore and set up formal management system and operating mechanism is a headache faced by many public hospitals. By bringing in Project Management (PM) theory to establish up the management reform will be a smart way. This study reported the examples of the PMs of West China Hospital of Sichuan University, summarized the management experiences, revealed the great value of PM, and provided references for the managers of hospitals.

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  • Applied Research in Restructuring the Clinical Teaching Process of Division of Respiratory Disease with Six Sigma Management Theories

    ObjectiveTo improve the quality of clinical teaching by restructuring the clinical teaching process with Six Sigma management theory. MethodsBased on the Six Sigma management theory, this paper explored the key causes of the quality of clinical teaching in the respiratory department by using scientific tools including Brainstorming, Fishbone Diagram and Pareto Principle. The problem of teaching of professional clinical skills was the key factor that affected the quality of department's clinical teaching. This paper improved the quality of clinical teaching by restructuring the clinical teaching process including drawing up and carrying out The Manual of Clinical Skills Teaching in respiratory department and introducing the scientific teaching method. ResultsAbout the survey on the satisfaction of clinical teaching process, the score of the control group was much higher than that of the experimental group (P < 0.05). And the score of the skill test of the control group was much higher than that of the experimental group (P < 0.05). ConclusionThe application of Six Sigma management and process restructuration to improve the clinical teaching is significantly effective.

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  • Study on the reengineering application of tumor radiotherapy process in a tertiary hospital

    ObjectiveGiven the relatively limited resources available for tumor radiotherapy, the reengineering theory to the tumor radiotherapy process of a tertiary hospital is applied to improve the efficiency of medical service, shorten patient waiting time and improve patient satisfaction. MethodsThe tumor radiotherapy process of a tertiary hospital was studied from January 2017 to September 2018. The indicators such as efficiency and satisfaction were analyzed before reconstruction (from January to December 2017) and after reconstruction (from January to September 2018). ResultsAfter radiotherapy process reengineering, on the one hand, the medical efficiency was improved: the number of new patients for radiotherapy per month rose by 16.58% (P<0.05), and the number of daily radiotherapy increased by 5.80% (P<0.05). On the other hand, the patient treatment process became more concise: the preparation time was shortened from 2-3 days to 1 day, while the waiting time for radiotherapy was shortened by nearly 10 days, and the overall satisfaction of patients increased from 64.17% to 83.55%. ConclusionIt can improve the operation efficiency of tumor radiotherapy and improve patient satisfaction under the condition of relatively fixed resources through the reconstruction of the information-based tumor radiotherapy process.

    Release date:2018-11-22 04:28 Export PDF Favorites Scan
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