west china medical publishers
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find Author "LIU Chaojie" 1 results
  • Thinking of evaluation theory and management practice of research on patient satisfaction

    Patient satisfaction is regarded as a key component of measuring and reporting quality of medical services. It is also an important indicator in performance appraisal for public hospitals in China. Based on the literature review on the theories and practices of patient satisfaction assessment in China and other countries and areas, this paper performed an in-depth analysis on the theoretical frameworks and instruments for patient satisfaction assessment, as well as their applications in management practices. Further research and improvements are needed.

    Release date:2020-02-03 02:30 Export PDF Favorites Scan
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