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find Keyword "预约" 9 results
  • Problems and Strategies Analysis of the Outpatient Appointment Services

    Through reviewing the implementation of outpatient appointment services around the whole country, the problems of current outpatient appointment services were analyzed, which included imperfect information platform, low rate of medical experts’ visit on schedule, high rate of breaking the appointment by outpatients, and the new inequity caused by opaque information on the outpatient appointment service. The strategies were put forward to address the problems, including the integration of different social resources, cooperation and sharing, enhancing supervision to increase experts’ visit rate, establishing a new model for outpatient appointment service to decrease the breaking of appointment, and opening information to ensure the fair and impartial appointment.

    Release date:2016-09-07 11:02 Export PDF Favorites Scan
  • The Countermeasure and Practice of Outpatient Real-name Registration System

    Objective To understand the outpatients, evaluation and demands of the real-name registration system. To implement the new medical reform program deeply. Methods We used the questionnaire named registration questionnaire of West China Hospital designed by ourselves to survey the outpatients and their family members and were filled in the questionnaire by themselves. Results Firstly, real-name registration system in West China Hospital made major contribution to alleviate the difficulties of registration and medical treatment. It achieved a major breakthrough and created a good social benefit. Secondly, patients the most favourite way of registration was by phone. They were satisfied with the platform of the social welfare services very much. Thirdly, the number of appointment registration arrived year by year, while the number of the day registration fell year by year. Conclusion Firstly, we innovate the form of the realname registration system, refine service and do scientific management at the needs of the patient-oriented. Secondly, we strengthen the track of the failure of appointment registration and analyze the causes. We should take measures timely to reduce the rate of the event and improve the real-name registration system. Thirdly, we strengthen the management of the out-patient doctor visiting program and credit services, to improve medical compliance rate and protect the interests of the patients. Fourthly, we explore a scientific research of out-patient real-name registration system to establish a modern hospital out-patient services model.

    Release date:2016-09-07 02:08 Export PDF Favorites Scan
  • 风湿免疫科门诊实施诊区预约模式的探讨

    【摘要】 目的 通过对风湿免疫科预约挂号模式及工作流程的分析,阐述此模式实施的优势及意义。 方法 利用信息技术,优化挂号流程,实现当时预约,当即取号,对症择医,多科疾病同一预约的方法。 结果 诊区预约模式不仅缓解了风湿免疫科挂号困难,就诊繁琐的问题,而且弥补了原有预约模式易挂错号和易失约的不足。 结论 诊区预约服务模式可有效地提升医疗服务质量,患者满意度高,可推广应用。

    Release date:2016-09-08 09:24 Export PDF Favorites Scan
  • 门诊预约中心的作用与发展

    现代化医院的管理,要求提高门诊服务质量,其中最为关键的是缩短患者的就诊时间,提高诊治效率。门诊预约中心的出现大大简化了就医程序,方便了患者。本文就新旧预约模式进行比较,并探讨门诊预约中心的作用与发展前景。

    Release date:2016-09-08 09:54 Export PDF Favorites Scan
  • Analysis of the Cause for Day-surgery Cancellation and Its Countermeasures

    ObjectiveTo analyze the reasons for operation cancellation, in order to improve the efficiency and quality of work in Day-surgery (DS) ward. MethodsRetrospective study and related factor analysis were carried out for 985 cases of canceled DS operations from October 2012 to October 2013. ResultsThe main factors for canceling DS operations included diseases, patients and relatives refusing operation, incomplete preoperative preparation and accidental events. ConclusionDS medical staff of each department should enhance the sense of responsibility and cooperation. Preoperative treatment of patients with chronic diseases and preoperative health education and psychological aids should be strengthened to reduce temporary cancellation of DS operations.

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  • 日间手术病房预约处爽约原因分析及对策

    目的 通过分析日间服务中心预约处爽约的原因,提出有效的应对措施。 方法 对2014年8月-2015年7月在日间服务中心预约处登记后爽约的173例患者进行回顾性的爽约原因分析,提出解决方案。 结果 173例爽约患者中,常见的爽约原因分别为感冒(占33.52%)、T管脱落(占13.87%)、月经来潮(占15.03%)、病情变化(占10.40%)、自动放弃(占5.78%)、电话错误或关机(占2.31%)、等待时间长(占7.51%)、其他原因(占11.56%)。 结论 结合工作实践,通过各个部门的协调配合,积极推行患者的术前健康宣教及规范患者的管理方法,降低日间手术患者的爽约率。

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  • 两种床位预约模式对眼科日间手术患者到达医院后取消手术的影响分析

    目的 探讨病房护士轮班的床位预约模式和专人专岗床位预约模式对眼科日间手术患者到达医院后取消手术的影响因素,以提高日间手术患者的入住率。 方法 将2014年5月-8月实施病房护士轮班的床位预约模式预约了日间手术,到达医院后取消了手术的患者作为对照组;2015年5月-8月实施专人专岗床位预约模式预约了日间手术,到达医院后取消了手术的患者作为观察组。对两组患者临床资料进行统计分析。 结果 2014年5月-8月实施病房护士轮班的床位预约模式预约日间手术患者2 581例,手术1 679例,取消手术902例,其中到达医院后取消手术(对照组)患者297例,占预约总数的11.51%。2015年5月-8月实施专人专岗床位预约模式预约日间手术患者1 813例,手术1 705例,取消手术108例,其中到达医院后取消手术(观察组)58例,占预约总数的3.20%。两组患者到达医院后取消手术占预约总数的百分比比较,差异有统计学意义(P<0.05)。眼科日间床位预约患者到达医院后取消手术的主要原因是血糖未控制在正常范围,其他原因为术前未按医嘱使用抗生素眼药、术前检查不完善、未按医嘱禁食禁饮。观察组患者因血糖未控制在正常范围、术前未按照医嘱使用抗生素眼药、术前检查不完善、未按医嘱禁食禁饮而取消手术的比例与对照组比较差异有统计学意义(P<0.05)。眼科日间手术患者到达医院后取消手术的病种主要集中在白内障和眼底病,观察组患者取消手术的病种与对照组比较均有差异(P<0.05)。 结论 专人专岗床位预约模式优于病房护士轮班床位预约模式。设置专人专岗位完成床位预约,能有效减少手术的取消,提高病床使用率,为患者提供同质化的院前指导,提高患者及家属完成术前准备的依从性,改善患者住院体验。

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  • A Survey on Patient Loyalty of Reservation Bed in a Large General Hospital

    ObjectivesTo survey the features of reservation bed and investigate the factors of hospital operation which may affect the patient loyalty of reservation bed in large general hospital. MethodsAll patients who reserved bed before July 2013 in hospital service center of a large general hospital were investigated by questionnaire in telephone and collected the basic data. Measurement index was designed to conclude the characteristics of patient loyalty of reservation bed in different departments. Multivariate statistical analysis was used to analyze the influence factors of patient loyalty. ResultsIn the large general hospital, significant difference was found in patient loyalty of reservation bed in different departments. The diversity was mainly impacted by average waiting time of admission, cancelling waiting length, loyalty of patient inside the province, average length of stay, readmission rate on the day of discharge. ConclusionLarge general hospital should pay more attention to dynamic monitoring and disclosure of supply and demand information of bed resources, to improve the management of beds resources and optimize reservation system, to elevate patient's loyalty of reservation bed in hospital.

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  • Design and implementation of unified medical inspection appointment system based on medical alliance resource sharing

    ObjectiveTo explore the model of sharing appointments between medical inspection resources in medical alliance hospitals in the medical profession, in order to improve the utilization efficiency of medical inspection resources and patient satisfaction, and to promote the effective implementation of intelligent services in medical alliance hospitals. MethodsBy analyzing the medical process of medical inspection appointments, and organizing the inspection appointment resources of each hospital according to the actual business characteristics of each hospital of the medical alliance by the unified medical inspection appointment platform. Through the unified big data platform, the business collaboration between the medical alliance hospitals and the sharing and scheduling of medical inspection resources among the hospitals of the medical alliance are realized. ResultsThe construction and use of the medical alliance unified inspection platform has realized the sharing and utilization of inspection resources between hospitals in the medical alliance, which is convenient for patients to choose their own inspection resources across hospitals when making an appointment for inspection, and further improves patient satisfaction. ConclusionThe unified medical appointment platform unifies the management of the medical alliance's appointment examination resources, which can not only effectively improve the utilization efficiency of medical inspection appointment resources, but also expand the effective scope of patients' choice of medical inspection appointments, and at the same time improve patient satisfaction and promote the construction of hospital intelligent services.

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