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find Keyword "门诊患者" 17 results
  • Medication Usage Analysis on Over-60-Year Old Patients in the West China Hospital of Sichuan University: Investigation on Disease Constitution of Outpatients in 2011

    Objective To provide baseline date for further research by retrospectively investigating the disease constitution of over-60-year old patients in the West China Hospital of Sichuan University in 2011. Methods The information of over-60-year old outpatients was extracted from HIS and their diagnoses were classified by ICD-10. The data of single disease among top 3 categories of diseases were rearranged and analyzed by Excel software. Results The total of over-60-year old outpatients was 895 123 person-time in 2011, accounting for 19.65%, including 716 826 person-time in specialist outpatient clinics. The specialist diagnoses of 683 491 person-time could be classified by ICD-10, accounting for 95.35% of specialist outpatients. The top 12 diseases were neoplasm, circulatory, digestive, factors influencing health status and contacting with health services, respiratory, musculoskeletal system and connective tissues, nervous, eyes, symptoms/signs and abnormal clinical and laboratory findings, non-classified, mental and behavioral disorders, endocrine, and genitourinary system diseases, and the cumulative constituent ratio was 92.96%. The main pathogenic sites of neoplasm were bronchus and lung (21.98%), esophagus (8.66%), stomach (8.10%), rectum (7.37%), prostate (5.86%), and liver and intrahepatic bile ducts (5.55%), with a cumulative constituent ratio of 57.72%. The main disease burden in circulatory system was hypertension (39.50%), chronic ischaemic heart disease (11.17%), and cerebral infarction (9.70%), and the cumulative constituent ratio was 60.38%. While the main disease burden in digestive system was gastritis and duodenitis (24.98%), other diseases of digestive system (9.26%), and other diseases of liver (8.90%), and the cumulative constituent ratio was 43.13%. There were more female than male among the over-60-year old outpatients (50.67% vs. 49.33%), and male was higher than female only in the incidence of neoplasm, respiratory, factors influencing health status and contacting with health services, and genitourinary system diseases. The disease constitution ratio of 60-69 years old patients was 58.21%. The top 3 neoplasm were the malignant tumors in digestive (38.20%), respiratory and intrathoracic organs (24.70%), and lymphoid, haematopoietic and related tissue (11.97%), with a cumulative constituent ratio of 74.87%. Conclusion The top 3 disease burden of over-60-year old outpatients in West China Hospital were neoplasm, circulatory and digestive diseases, which reflects the trend and law of treatment demands of old patients. It needs to deeply analyze the frequency and flow pattern of patients, and to provide evidence for preventing and treating geriatric diseases.

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  • 优化门诊服务流程 提高患者满意度

    目的 总结优化门诊环境与流程、提高门诊服务能力的方法与经验。 方法 2011年初通过改造和优化门诊环境及服务流程,强化服务意识,提高护理人员业务素质等方法,着力解决门诊服务中存在的相关问题,并以调查问卷方式对优化前后的效果进行比较评价。 结果 优化后,门诊就诊环境大为改善,服务流程得以改进,服务能力有所扩展,患者的就医满意度比2010年上升了14.84%,意见投诉则下降68.42%。 结论 合理的就诊流程及人性化主动服务,可以改善门诊患者的就医感受并提高患者满意度。

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  • 综合医院门诊开展多形式健康教育的效果

    目的 探讨门诊开展健康教育的形式及效果。 方法 2007年1月-2012年4月,除继续实施以前所采取的健康教育外,陆续开展多种专科患者的教育及护理门诊,同时加强对患者各就诊环节的健康教育,完善多发病、慢性病的系列讲座等。 结果 在门诊患者量大幅增加的情况下,患者就医体验得到明显改善,满意度逐年增高,综合满意度达96%。 结论 门诊患者流动性大、病种多、需求各异,只有采用个体与群体、特殊与一般、口头与书面相结合的多种健康教育形式,才能满足不同层次患者的需求,达到健康教育的效果,提高患者满意度,提高医院的信誉度。

    Release date:2016-09-07 02:34 Export PDF Favorites Scan
  • Prevalence of Depression and (or) Anxiety Disorders among Outpatients in General Hospitals in Chengdu

    【摘要】 目的 了解成都市综合医院门诊患者抑郁障碍和焦虑障碍的患病率及门诊医生的识别率。 方法 2007年4-5月应用医院焦虑抑郁量表(Hospital Anxiety and Depression Scale,HADS)、患者健康问卷(Patient Health Questionnaire 15-Item,PHQ-15)对在四川大学华西医院和华西第二医院神经内科、消化内科、妇科和心血管内科门诊就诊的685例患者进行筛查。HADS≥8分者进入精神科访谈,由精神科医生使用国际神经精神科简式访谈问卷进行诊断。 结果 综合医院门诊患者抑郁障碍校正后的现患率和终身患病率分别为19.26%和22.32%,焦虑障碍校正后的现患率和终身患病率分别为9.16%和9.63%。各科患病率不同,科室间患病率的差异有统计学意义。门诊医生的识别率为10.57%。 结论 成都市综合医院门诊患者抑郁障碍和焦虑障碍的患病率较高,识别率有待提高。【Abstract】 Objective To investigate the prevalence of depressive disorders and (or) anxiety disorders and physicians’ detection rate of these disorders in general hospitals in Chengdu. Methods From April to May, 2007, a hospital-based cross-sectional survey was conducted in neurology, gastrointestinal, gynecology and vasculocardiology departments in West China Hospital and West China Second Hospital. Outpatients were screened by using Hospital Anxiety and Depression Scale (HADS) and Patient Health Questionnaire 15-Item (PHQ-15). Psychiatrists interviewed subjects whose score of HADS were 8 and above and made diagnoses by using Mini International Neuropsychiatric Interview (MINI) according to the criteria of Diagnostic and Statistical Manual of Mental Health Disorders 4th Edition (DSM-IV). Results The adjusted current and lifetime prevalence of depressive disorders were 19.26% and 22.32%, respectively, and those of anxiety disorders were 9.16% and 9.63%, respectively. The prevalence of depressive disorders and/or anxiety disorders among four departments had statistically significant difference. The detection rate of these disorders by outpatient physicians was 10.57%. Conclusion Prevalence of depressive disorders and anxiety disorders among outpatients in West China Hospital and West China Women and Children Hospital is high, and the rate of physicians’ detection needs to be improved.

    Release date:2016-09-08 09:24 Export PDF Favorites Scan
  • 肿瘤医院门诊患者的安全隐患分析与管理对策

    目的 探讨肿瘤专科医院门诊患者就诊中的安全隐患和防范措施。 方法 从2009年1月起,通过采取加强各个环节的安全管理,制订应急预案,增强医务人员的安全意识教育和急救能力培训等措施,全面防范门诊突发安全事件的发生。 结果 投诉纠纷和意外发生率由2006年-2008年的48起、0.028 2%下降到2009年-2011年的33起、发生率分别下降至0.026 5%、0.017 8%、0.010 9%,安全防范管理效果明显。 结论 实施对门诊患者的安全管理,可减少医疗纠纷,降低患者风险,提升门诊服务质量和社会形象。

    Release date:2016-09-08 09:18 Export PDF Favorites Scan
  • 加强分诊队伍建设,持续提升门诊患者就医体验

    【摘要】 总结加强分诊队伍建设,提高门诊医疗护理质量,持续提升门诊患者的就医体验的方法与经验。通过建立管理机制、加强分诊队伍人才培养、优化分诊队伍结构、完善考核体制、评价体系,提高分诊护士综合素质等措施,提高了门诊医疗护理质量及患者满意度及分诊护士的自身价值感和自信心。实践表明,加强分诊队伍建设,提高分诊护士整体素质结构是持续提升门诊患者就医体验至关重要的环节。

    Release date:2016-09-08 09:27 Export PDF Favorites Scan
  • 门诊患者不同就诊时段需求特点及对策

    【摘要】 门诊患者就诊需经过挂号前期、候诊期、就诊期及就诊后期等阶段,不同的就诊时段患者有不同的需求特点。根据患者的需求特点采取相应的措施,帮助其在最短的时间内顺利就医,减轻患者在就诊过程中的等待时间和不良情绪,提高疗服务质量。

    Release date:2016-09-08 09:27 Export PDF Favorites Scan
  • 影响我院门诊患者满意度的因素分析及解决方案

    目的:分析影响门诊患者满意度的因素,并提出有针对性的解决方案。方法:2008年随机对笔者所在医院门诊患者满意度问卷调查2000例,患者需求、基本情况随机问卷调查1000例,对调查统计结果进行分析。结果:2008年度笔者所在医院门诊患者综合满意度为85.24%,其中满意度最低的单项为挂号、等候时间及服务态度;收集的主要批评意见包括(按意见多少排序):挂号难;检查、就诊等候时间长;部分工作人员服务态度差等。结论:影响医院门诊患者满意度的主要因素包括:挂号难(号源不能满足需求)、等候时间长以及部分工作人员服务态度差等问题。笔者对此提出了相应的解决方案。

    Release date:2016-09-08 10:00 Export PDF Favorites Scan
  • Investigation of Evening Outpatient Service Demand in West China Hospital

    ObjectiveTo investigate the evening outpatient service demand in West China Hospital, in order to provide better service. MethodsUsing self-questionnaire, we investigated 1 734 outpatients and the data were analyzed with SPSS 16.0 software. ResultsA total of 90.7% of the surveyed patients reported that it was necessary to have evening outpatient service, 53.1% of the patients were willing to come to the hospital in the morning, and 4.2% prefer to come to the hospital in the evening. ConclusionEvening outpatient service in large general hospitals is getting high social affirmation. It is helpful to those who are inconvenient or unwilling to come to the hospital during day time, and is a complement for day-time outpatient and emergency outpatient service. Consultation time and resource arrangement in the evening outpatient service should conform to the principle of rational allocation for hospital resources.

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  • 构建重大阳性结果患者就诊快速通道的探讨

    为使经四川大学华西医院病理检查后临床确诊的肿瘤患者得到早期、规范治疗,华西医院门诊与医技科室联系,确立各部门的职责与分工,于2013年2月建立了重大阳性结果患者就诊快速通道。即当病理检查结果为恶性肿瘤的阳性患者时,主动将这类患者分流出来,并引导患者到指定地点,经门诊专人负责联系相应科室的专家号源优先安排复诊或联系会诊,为患者尽快确定治疗方案。通过近1年的实践,有效满足了门诊重大阳性结果患者就诊的需求,医院内团队协作更加密切,收到了预期的效果,值得推广。

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